CORE Healthcare Consulting
AUGUST, 2009  

  

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Navigating Through a Challenging Economy
Part Three of Three.

Today's economy has forced many medical practices and businesses to reevaluate the way they operate. Some practices were fully prepared and are actually growing. Other practices were caught unaware and are struggling. In this practice management series of articles, I will discuss 3 Rules, 3 Steps, and 3 Strategic Initiatives that will help you emerge from this challenging economy stronger and healthier.

The Three Rules to observe during these challenging economic times were introduced in the first installment of this series of articles. Don’t Panic, Get Engaged, and Be the Leader. The first strategic initiative was strengthening the infrastructure followed by improving the financial health of the practice. Several tactics were offered and discussed with the intent of helping the practice address critical areas and make changes if needed. Additionally, the three steps to take during tactical and strategic planning activities were introduced and demonstrated. The Three steps will also be applied to Strategic Initiative #3 in this article.



STRATEGIC INITIATIVE #3:
THE PATIENT ENCOUNTER:
DELIVERING HIGH QUALITY CUSTOMER SERVICE

The third strategic initiative focuses upon the relationship you have with your patients. There are many factors that contribute to the patient encounter and many points of contact where the quality of the patient encounter can be affected.  Read more

 
 
Tip of the Month
The 3 Steps to Quality Improvement:
          Step #1: Inspect
          Step #2: Evaluate
          Step #3: Modify

Did you know?
Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people.

Special Offers!
We are currently offering
introductory discount pricing
on our
Patient Quality of Care Survey:
$1000.
Email info@CoreHC.com
for details.

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