Special Offer

Introductory Patient Quality of Care Survey

What's included?

  • 200 surveys. The number of surveys per provider will be determined by the practice. Example: 100/physician, 50/Mid Level Provider, and 50/Aesthetician. Additional surveys can be added if needed.
  • Data consolidation. All the completed surveys are mailed to us in a pre-addressed, postage paid envelope.
  • Management Report Generated. We put it into a single report.
  • Management Meeting Review. We will review the results with you via conference call.

The Introductory Patient Quality of Care Survey is available as an individual service.
Please contact us to request additional information.


Patient Quality of Care Survey

What's included?

  • 200 surveys. The number of surveys per provider will be determined by the practice. Example: 100/physician, 50/Mid Level Provider, and 50/Aesthetician. Additional surveys can be added if needed.
  • Data consolidation. All the surveys come to us.
  • Management Report Generated. We put it into a single report.
  • Management Meeting Review. We will sit down with you at your office to discuss the results and create an action plan.

It is often difficult for a physician to gauge how well the patients are being treated by the practice because the physician typically sees the patient in the exam room only. This is only one contact point for the entire patient encounter. The patient encounter starts with the website or telephone and ends with checkout. Everything that happens in between can make the difference between a one-time patient and long-term advocate for your practice.  

Survey Photo

Most physicians and managers have a tendency to make assumptions regarding the level of customer service being delivered by their practice. Few medical practices actually survey their level of patient satisfaction. Some practices are required to survey their surgical patients in order to maintain their certifications, but they often overlook all other patients.

When a customer survey is initiated appropriately it can be the most effective tool for increasing patient retention and converting prospective patients into loyal advocates.

Most of the time, when customers become dissatisfied, they don't stick around long enough to complain. They vote with their feet and disappear. But if you learn something's going wrong and, better yet, can correct it, you have a chance to retain and improve the satisfaction level of a customer. More importantly, you can make sure the same mistake isn't repeated.

Why is Customer Service Important?

  • It will cost you 4 to 5 times more to attract a new patient than keeping an existing one.
  • Happy patients tell 4 or 5 of their friends and acquaintances how well they were treated. Unhappy patients tell between 9 to 12 how badly they were treated.
  • Satisfied patients are less sensitive to cost of services, and an increased retention of only 5% of existing patients can increase your profitability by 25%.

Conducting a Patient Quality of Care Survey gives your patients an opportunity to think about what you do for them. If a patient is having a less than ideal encounter with your practice, you can capture this information and take corrective actions.

The average medical practice never hears from the majority of its unhappy patients. They simply find another provider and create negative PR for you. The reality of the situation is that you will most likely never know this is happening if you don't measure your level of patient satisfaction.

Solution

Core Healthcare Consulting simplifies the process of gathering this crucial information. We provide personalized surveys for each provider in your practice.

The Process

The only action you will need to take is to hand out the survey form at the end of the patient visit. We will coach your team on how to solicit maximum feedback from your patients.  

Survey Photo

The surveys will include a postage paid envelope that is pre-addressed with CHC's address. Also included is a letter from your practice/physician explaining why you are conducting this survey and how important it is to improving the total quality of medical care.

Once the completed surveys have been received, we will consolidate the data into a single, comprehensive report. This report will be delivered and reviewed to the management team. We will discuss the strengths, weaknesses, opportunities and threats. We will also discuss tactics to either maintain or modify behaviors that will affect the patients' encounter with the practice.

The Patient Quality of Care Survey is available as an individual service or as part of our Retainer Packages. Please contact us to request pricing information.